Refund Policy

App9 sells one-time credit packages. Paid credits purchased or auto-reloaded are added after successful payment and do not expire.

App9 Pass is the only recurring shared-credit membership. It renews automatically until canceled through App9 or the original app store. App9 Pass allowances and its one-time Grand Opening welcome bonus expire 90 days after issuance. The welcome bonus is available only once per user and does not repeat after cancellation or resubscription.

Credit purchases and subscription payments are final and are not refundable or redeemable for cash except where required by law or where App9 approves an exception. This includes unused credits, partially used credits, expired credits, promotional credits, subscription period charges, and credits associated with suspended or closed accounts.

• A duplicate charge for the same credit package.
• A duplicate App9 Pass charge for the same account.
• A payment that succeeded but credits were not delivered after reasonable troubleshooting.
• A purchase caused by a verified App9 billing error.
• A refund required by applicable law.

Email help@app9.co or call (904) 567-6190 with the account email, approximate purchase date, credit package or App9 Pass plan, store or Stripe receipt if available, and a short description of the issue. We may ask for additional information to verify the purchase.

Contact App9 first so we can investigate. If a payment is disputed, reversed, or charged back, we may suspend account access, remove related credits, or offset the disputed amount from your credit balance while the dispute is reviewed.